Forum Title: What to Tell Clients vs. What They Really Need to Know.
I've found there are varying levels of potential clients in my years of bidding out my work. Some are only interested in spec details so they can make an informed decision, and some are micro managing control freaks that will use the specs as a way to brow beat me throughout the entire contract, It's hard to say which is which, until the ink dries on the contract. Take for instance, Joe Q is detail oriented and examines closely my specs, nods, signs and we begin. Joe shows up at the end of the project, loves the work, has the check ready, and refers/calls me in the future. John Doe is also detail oriented, reads my specs and then will follow me around asking if each detail is being followed to the letter in the hopes that he'll somehow catch me ripping him off. Complains about shadows that he swears are mistakes...until I spend an hour explaining it's a shadow. Yeah, he's the moron that typically hires the cheapest, and pays in full up front...been burned, and now it's my fault. So, I have learned to streamline my specs. Product. Basic prep methods. Time frame. Control freak, PITA client, what have you will always exist and I try my best to weed them out. Lately I've found that a majority of new clients are untrustworthy to the point of needing medication, and seem to demand that I tell them what nap I will use, size of drop cloths, an the S.S. #'s of my entire crew. Surely this is a product of numerous recently unemployed real estate agents, mortgage brokers, and out of work accountants flooding our trade due to the horrible (still) economy. Such information is irrelevant in the scheme of things, unless I'm just being hyper sensitive, and should allow a client to become the foreman of my job... However I believe that since they hired me, they should go away and not return until I say they can. Everyone loves the retired old guy sitting in a chair with binoculars, watching every move the painter makes, waiting to catch something they didn't see anyway. Drinking a beer. Anyway. Roll on.
Category: Painter Post By: MARSHA LOVE (Elgin, IL), 07/18/2019

Quote: Originally Posted by WisePainter I've found there are varying levels of potential clients in my years of bidding out my work. Some are only interested in spec details so they can make an informed decision, and some are micro managing control freaks that will use the specs as a way to brow beat me throughout the entire contract, It's hard to say which is which, until the ink dries on the contract. Take for instance, Joe Q is detail oriented and examines closely my specs, nods, signs and we begin. Joe shows up at the end of the project, loves the work, has the check ready, and refers/calls me in the future. John Doe is also detail oriented, reads my specs and then will follow me around asking if each detail is being followed to the letter in the hopes that he'll somehow catch me ripping him off. Complains about shadows that he swears are mistakes...until I spend an hour explaining it's a shadow. Yeah, he's the moron that typically hires the cheapest, and pays in full up front...been burned, and now it's my fault. So, I have learned to streamline my specs. Product. Basic prep methods. Time frame. Control freak, PITA client, what have you will always exist and I try my best to weed them out. Lately I've found that a majority of new clients are untrustworthy to the point of needing medication, and seem to demand that I tell them what nap I will use, size of drop cloths, an the S.S. #'s of my entire crew.Surely this is a product of numerous recently unemployed real estate agents, mortgage brokers, and out of work accountants flooding our trade due to the horrible (still) economy. Such information is irrelevant in the scheme of things, unless I'm just being hyper sensitive, and should allow a client to become the foreman of my job... However I believe that since they hired me, they should go away and not return until I say they can. Everyone loves the retired old guy sitting in a chair with binoculars, watching every move the painter makes, waiting to catch something they didn't see anyway. Drinking a beer. Anyway. Roll on. I'd have to lay a lot of the blame on this new fangled internet thing where every body is an instant expert on everything.

- ELSIE POWERS (Smyrna, GA), 08/08/2019

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